Mobile and cloud services have given end-users the ability to access data and perform their work roles from nearly any location. As a result, businesses’ applications have moved from behind the safety of the company firewall to public Software-as-a-Service (SaaS) solutions for everything from accounting to human resources.
These technology trends have also resulted in the “consumerization” of IT, where end-users have come to expect a fast, easy to use, mobile first experience. These expectations can cause with frustration with legacy technologies that may not work as well for employees on the go.